Politique d’expédition
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days; if there will be a significant delay, we will notify you by email.
Shipping Times
As our products are shipped directly from our international suppliers, delivery times may vary depending on your location:
- Estimated delivery time: 7–14 business days
- Delivery times are estimates only and are not guaranteed. Delays caused by customs processing, local postal services, weather conditions, or other events outside our control may occur.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.
Customs, Duties, and Taxes
Cocolino is not responsible for any customs fees, import duties, or taxes that may be applied to your order once it reaches your country. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information before placing your order.
Incorrect Shipping Information
Please ensure that all shipping information provided at checkout is accurate and complete. Cocolino is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at hello.cocolino@gmail.com — we cannot guarantee changes once an order has been processed.
Lost or Missing Packages
If your tracking information shows your order was delivered but you have not received it, please contact the shipping carrier first, then reach out to us at hello.cocolino@gmail.com so we can assist you further.
Questions
If you have any questions about your order's shipping status, please contact us at hello.cocolino@gmail.com.